Terms of use
What the subscription is, how it is paid for, and what ends it. Written from what the product does, not from a template.
What this service is
BYDFixer shows a technician the diagnostic procedures published for BYD-group vehicles, and an assistant for questions that have no fault code. It is a reference. It does not replace the technician's judgement or the manufacturer's documentation, and responsibility for work carried out on a vehicle rests with whoever carried it out.
Your account
- An account is personal and identified by a phone number.
- An account is bound to one handset in the app and to one browser on this website. The two run at the same time; opening it on a second handset, or a second browser, requires an administrator to unbind it. This is what makes a subscription one person's rather than a group's.
- You are responsible for your password. Whoever knows it reaches your account.
- Sharing an account is grounds for suspending it.
Subscription and payment
A subscription opens an activation window with a start and end date on the account. Available lengths: one month, three months, one year. Prices are shown in the app and on the website and may change — a change does not affect a subscription already running, until it ends.
Three ways to pay, one result:
| Route | Who takes the money | Who cancels |
|---|---|---|
| In-app purchase from an app store | the store | you, in the store's subscription settings |
| Card on the website | the payment provider | does not renew without your consent, which is not offered today |
| Bank transfer activated by an administrator | us | nothing to cancel — it does not renew |
The window is extended, never replaced. Twenty days left plus a new subscription means twenty days plus the new term. Two automatic renewals may not run on one account at the same time.
A subscription bought from a store renews automatically unless cancelled at least 24 hours before the current period ends. Cancellation is done in the store itself, from your account settings there, not with us — the store is who takes the payment.
Refunds
A purchase made through an app store is governed by that store's refund policy alone. A card payment or a bank transfer is governed by ours: contact us on WhatsApp (+963 958 330 862) and we will deal with each case on its facts.
What can end your access
Sharing an account, attempting to work around the device limit, scraping the content, or using it to build a competing product. We may suspend an account immediately in those cases without refunding the remaining term.
The content
Diagnostic procedures are built on the service documentation for each vehicle and remain its owner's. You may use them in the app and on this website for your work. They may not be republished, resold, or extracted automatically.
Changes
These terms may change. A material change is announced in the app before it takes effect, and continued use after that is acceptance.